Saturday, October 18, 2008

Perhaps it involves magic

I once had a day where I had an appointment booked as the last appointment of the day. They had called earlier in the day and, as people often tell me, said it was the one single time that they could do it.

Their appointment time came around but they didn’t. So I waited until 20 minutes past their appointment time and then called the number on the schedule. I got a family member who told me that they had left the house about 10 minutes earlier.

How in the world can I stay on time and take everyone else back on time when I have people that leave their house 10 minutes after the time their appointment was supposed to begin?

1 comment:

Anonymous said...

And then this customer is probably going to give you a low score on the cs survey because she "felt rushed".