Let's say you've taken a 7:00 appointment back for the night. It is a high school senior. He has 4 outfits that he wants to do. You can:1) Do the outfits and make him happy, forcing you to stay a little bit later after closing time.
2) Tell him he's out of luck, making him upset which makes him go off on a rant about how on the phone they told him he could do four outfits. This may lead to a poor online review for you.
If you're a nice person like most workers are, you will pick option 1. I chose this option and got written up for poor time management. And even if you avoid getting written up, expect a condescending note. Something like "We close at 8:00, not 8:30 in case you didn't know!"
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