Saturday, October 25, 2008

Guilty until proven innocent.

The computer system for ringing customers out is old and often makes errors when combining certain coupons so sometimes you have to modify prices to give them the price they deserve. Other times people will not have their coupons and you will have to modify prices. Sometimes the computer adds on products that you didn't order that you have to modify away.

Everytime you modify something, the studio manager gets a report. Once every few weeks you will get a print out of this report that says something like "I need these all explained by Wednesday" and you have to see if you can remember why you gave someone 14.99 off a collage a month ago.


Anonymous said...

Wow, how horrible. That is something that was implemented after I left. SAS (the computer system) is a NIGHTMARE! It is the most difficult point of sale program to teach and learn, and it is not user-friendly at all. There are so many codes to remember, and once you go beyond the second screen, things are in there for good.

Anonymous said...

Your previous studio sounds like Nazi Germany!!! We modify things all the time, and I've never been questioned about it, in the 6+ years that I've worked for the portrait studio.

Anonymous said...

I think it all comes down to the Disrict Managers and Territory Managers--some are way more strict than others. I didn't have to complete this mentioned report, but there were tons of others to send regularly. I know my former DM told me that managers were getting fired over a high level of modifications done in their studios, so maybe some DMs started requiring that report.