So what happens if your online customer satisfaction score is too low? You tell more people to take it and tell them what to write.
What is the point of conducting a survey if you stuff the box with people that you essentially select to answer the question? That's like going to the democratic convention and polling people to figure out if Obama will win the election.
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It rates right up there with the bogus online appt. scheduling system. What's to prevent people from scheduling appts. from home, to guarantee a break?
It's sad that it's come to this.
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