Saturday, September 20, 2008

Skeleton Crew [part 2]

CPICorp has a 1-800 number that you can call to schedule an appointment. There is not way to call your studio directly from the website.

This is actually a good thing for those at the studio. It means that hopefully your photographer has minimal phone interruptions while she shoots your appointment.

The problem, however, this the appointment call center is overseas and will make appointments whenever it (or the customer) feels like it.

So let's say you're alone (as always) and you have two appointments on the books for the rest of the night: one at three and one at four. You have plenty of open space for appointments between your four and close at 8:00. Then, despite all these open slots, the appointment scheduler gives you an 8:00 appointment.

You could try and call the customer, but the appointment scheduler typed in their phone number incorrectly and you have no way of contacting them.

When you later talk to the customer, you realize that they were flexible with their time and could have done earlier.

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