When you have a spare moment, you are expected to get on the phone list and call past customers. There are approximately 100 people on the list at any given time. Whether or not you make calls is monitored and you need to make at least three appointments per week over the phone regardless of how many hours you work. If you don't, you will be written up.
The people you call do not want to hear from you. They have heard from you before. They may book appointments just to be nice and then not show up. When they don't show up, management will be suspicious and wonder if you are making up fake appointments.
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