This recently got sent to me. I take it I wasn't the only recipient:
"Sears Portrait Studio,
I wanted to let you know why you are losing another talented manager....
I understand the MPC, I understand controlling labor, I actually enjoy setting goals that we can achieve... I understand customer service... That IS our advertising.....I get the call lists... our customers and a reminder.... I am good at the 8 poses per session... very good in fact. I have been in the top ten for 3 years in a row. I met you in St Louis. I have moved from a low volume to a high. But, you as a company have taken away from me as an employee..I didn't even get a year end review this year let alone a raise.No company recognition, even on a district level. I have been through four District Managers, my lunch was always at the customer's discretion. Now I am damned if I take a lunch break.. ie customer service, damned if I don't..ie I have to e-mail why.
I have to achieve three outreach appointments every day, and you won't advertise in the yellow pages. How can I "we" call the same people over and over.
I have had enough of trying to hire underpaid employees and asking them to be "on call' , I am willing to be responsible for my numbers, for my business and my employees as a studio manager, I am willing to be a salesperson PRS , photography specialist 5 star...I just wish that you as a company would appreciate what we in the field have and continue to accomplish as representatives of your company.We are the people that make your company profitable.... I am why the customers continue to come back... not the 4.99 coupons. It's because I have taken more than 15 min in the camera room, because I care enough to give them the best service in every aspect... but because you as a corporation have chosen not to appreciate your employees as we are expected to value our customers, you are losing the talent that has made you a leader in the industry.. It takes quality people to make a quality experience..and a quality product.
I am and can train quality people, but I have neither the hours or the incentive to do so..only threats and company procedure to follow. I am leaving your company, I have had enough, I have seen the "who you know" get promoted to DM and I have seen good people bypassed. I just wanted you to know that sometimes the corporations bottom dollar policies can be detrimental to your business."