While browsing the internet looking for a press release someone commented about, I happened upon this story of how it should happen.
http://marciaslichta.blogspot.com/2009/04/after-4-months-i-am-finally-getting.html
Yeah, that's right, I thought I'd take a negative break and post a happy story. If you ask me, the best part of the job was the families that would come back again and again and request you every time. Even in my short time there, there were kids that I got to see grow up quite a bit. Some kids were difficult, sure, but when you surprised the parents with how many great photos you got: that was a very rewarding experience.
(Ok I couldn't keep it completely negativity free): How can SPS expect to keep a customer base when their favorite photographers leave, meaning there's new associates every time they come in?
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9 comments:
Thats the only reason i keep on truckin'
Those 3 or 4 families a week that say "I can request YOU next time, right?" and then proceeds to tell me "If you werent here, id never come back."
The customers are what make me feel good.
There aren't too many jobs out there where your ego is constantly stroked (by your customers), and to be told on a daily basis how fabulous you are. We're human; who wouldn't love that?
By the way.. That set wouldn't have gotten the photographer a 5 star.. not enough shoulder angles and too many of the same pose... but the customer was very happy and she bought a collection.. and was very pleased.. do you thing the photographer took comfort in that when she had to sign her write up for not enough poses?
While the associate gets written up for not having different angles and zoom shooting, they would also get written up for burning collages and fine art on cd's. They are only supposed to consist of the "images" not any "specialty" products. I know my DM would have been up my ass about it.
Have they some how figured out how to tell what is getting burned to a CD? How would they know if fine art was burned unless a customer told a manager?
We arent allowed to put anything but actual photos on CDs either. and weve always been told that the DM gets a list of CDs being burnt and what is on them.....
Oh yeah it's totally all tracked. They have to make sure that employees aren't giving people extra photos (i.e. charging them for HRCD and giving them the photos of an HRCDFULL). That's they've got their own specialized program for it.
I know when I was there the rule was no collages on CD but then that got changed to you could give them the collages. I don't know if it was a policy or not. I think the idea behind not putting them on the CD is you can (try and) charge someone $29.99 for the collage. No matter what, fine art of course never went on there.
See, when I was there, there was no way to know what was being burnt. One of my employees told me she saw another employee burning her own session onto a CD, but when I spoke to my DM about it, there was no way to know if it actually happened.
TBH i burn all my sessions to CDs..... well, i did until i started taking them myself at home.
a burnt CD is the LEAST this company can do for its employees.
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