tag:blogger.com,1999:blog-1487903560605549635.post7504079714981438528..comments2023-05-10T05:24:22.552-04:00Comments on Sears Portrait Studio Sucks: Sent in untrained and unpreparedSPShttp://www.blogger.com/profile/12680508373273418565noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-1487903560605549635.post-84039913179583431202010-11-24T22:17:28.534-05:002010-11-24T22:17:28.534-05:00I was hired as a seasonal and had no idea the trai...I was hired as a seasonal and had no idea the training at SPS would be so poorly planned. I only get the WGTP manual on my 4th day and am shocked to find that the training is supposed to last only 4 hours per day and 2 weeks. I was working 8 hours per day and expected to start selling and entering sales into the complicated SAS system on my second day on the job! I quit only after a week when I realized that the company from top-down is in disarray. I guess you can abuse and poorly train the seasonals since you probably won't keep them on after january anwyay. Bad thinking.<br /><br />Here are suggestions how the company training can be improved<br /><br />1) Give time for new hires especially those who have never worked in retail to start slowly. The WGTP manual actually has a very good plan for the training. Just follow it! <br /><br />2) Hire seasonals for the holiday season in August or September so they can be good at their job by the end of November.<br /><br />3) Have a dedicated district trainer whose sole job is to visit a different studio each day and to train the new associates. They can shadow them and answer all their questions so that the regular staff don't have to worry about training and can get on with their jobs.<br /><br />4) If you can only hire seasonals in Nov. or Dec., then only train them in one area such as sales, photography, outreach, answering the phones, ringing up customers, etc so that they aren't overwhelmed with learning everything only for the month-and-a-half they are there.<br /><br />Take care of your employees and they will take care of your customers! (You can also substitute the word "wow" for "take care")<br /><br />-- systems thinkingAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-14554777343725310222009-06-07T19:49:59.066-04:002009-06-07T19:49:59.066-04:00I worked in a high volume studio with a great mana...I worked in a high volume studio with a great manager.. (I would've follow her anywhere) and at Christmas she would hire 16-20 employees and have them hired early Oct. Even back then, when were given more hours to train, she still would have the Xmas people not show, not call, come strolling in late, quit without telling anyone... dropping like flies because it is such a demanding job. She would lose 8-10 every year before the season was 1/2 thru. Hell, she didn't dare write them up.... or they would be gone too!!! <br />The core staff was there because of her and she lead by example.. stay a 10 hour day, she was right there with you! Last year was a mightmare... ended up with only staff of 8 by end of season and I can only imagine what this year will be like.. 35-40 sitts a day on Sat. & Sun./ was the norm. But close @ 8pm... yeah,right. Appt. setters AND customer service reps. should be REQUIRED to work in studio prior to having those jobs!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-72333959560785357242009-05-28T01:04:53.948-04:002009-05-28T01:04:53.948-04:003 of the 5 were MIT's who quit after 3 weeks of ou...3 of the 5 were MIT's who quit after 3 weeks of outreaching.....training is training and takes extra work which once upon a time merited extra pay. maybe you ought to aim those insults at CPI....your bound to get results.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-110711044635313222009-05-26T20:39:29.752-04:002009-05-26T20:39:29.752-04:00As I said... training managers... not employees.. ...As I said... training managers... not employees.. Maybe you aren't the brightest bulb in the box.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-83611295753332737212009-05-26T12:24:05.536-04:002009-05-26T12:24:05.536-04:00i just tell it like it is honey you can't handle i...i just tell it like it is honey you can't handle it find another website to populate. in case you havent noticed neither the company nor the customers carry much tact and class....unless the new standard of class is beating your kids in front of total strangers. unless berating someone for doing their job is class. maybe your DM is actually human and thats why YOU get paid for training. i trained 5 new associates this past xmas and 3 more in the spring and didnt see a dime. and got written up for calling corporate and asking what was up. so excuse me for speaking the truth sorry you can't handle it. maybe your ability for posting things that have been posted many times before you is the reason you cant get your own topic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-22591612069426636602009-05-26T09:03:39.518-04:002009-05-26T09:03:39.518-04:00training another manager does get more pay. maybe ...training another manager does get more pay. maybe your lack of tact and class is why you have been over looked for a promtion.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-47391439814346902712009-05-26T00:16:05.530-04:002009-05-26T00:16:05.530-04:0011.50 after only 4 years...well didnt you get on t...11.50 after only 4 years...well didnt you get on the lucky boat im making 10.00 after 7 years....ive put my bid in for promotions, only to be told there isnt an open slot to see someone outside the company get hired into the promotion i asked for at a much higher pay rate then i was told if i got the promotion. i was my areas top seller for years now i could care less. yes we know SPS sux hence the name of this website. no wonder you got the slow clap.<br />ps you dont get paid any extra money to train anymore...unless you are a specialized "training mgr" otherwise its considered part of your job descriptionAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-3876817526084175132009-05-25T09:03:35.836-04:002009-05-25T09:03:35.836-04:00And for us to stay...... we are also the most gull...And for us to stay...... we are also the most gullible employees.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-74696652061869891942009-05-25T00:44:51.451-04:002009-05-25T00:44:51.451-04:00Hello,
I tried to post a new theme, and you never...Hello,<br /> I tried to post a new theme, and you never put it up... I eventually posted under another topic and you gave me a slow clap...<br /> I guess I am pompous enough to think that my post is worthy of a new title.... it must be the creative genious in me.. hee hee<br /> I am currently still employed, although I have put in my notice..asked half heartedly for a transfer.... maybe I can use my vacation days before the company shuts me down...<br /> <br /> Sears Portrait Studio sucks because....<br /> As a company, I have seen a man hired for a low volume studio, and the DM asked me to train him only in photography so I didn't get paid the extra dollar an hour to train management. And the other manager who trained him in sales only got to claim half of the training time. This man was not promoted, he hired in, at 12.00 an hour, and I had been with the company for four years, I was making 11.50 an hour.<br /> CPI also sucks because I have seen people with the dedication to stay through thick and thin for 30 years, only to be tagged as unpromotable.. or how about the employee who was forced into retirement only to be told they could not compete or use a camera for 5 years....<br /> I have seen who they are promoting for SPS...DM's are now number crunchers...<br /> From an employee perspective we have always been underpaid and unappriciated, under trained, and we are the most adaptable, creative,loyal employees that a company could ask for...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-12591792435572441612009-05-25T00:00:06.019-04:002009-05-25T00:00:06.019-04:00.... I have been through 4 district managers so fa....... I have been through 4 district managers so far, I have seen company robots, field managers and I have seen leaders work through the ranks, and become robots. SPS is trying to move into the on location market. CPI owns all the walmjart studios, and is trying to expand. They have to in this economy... I just want to know why the company is trying to kill off SPS... Sears Portrait Studios has kept CPI alive and able to expand for 30 years... we have loyal customers, why are they cutting hours,closing the essentials, putting all the products into Wal-Mart....Cheap is the new chic?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-52567901652261735992009-05-17T16:20:00.000-04:002009-05-17T16:20:00.000-04:00The training at SPS is just ridiculous.The training at SPS is just ridiculous.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1487903560605549635.post-76245183787015935032009-05-16T11:51:00.000-04:002009-05-16T11:51:00.000-04:00You are obviously smart and well spoken. Unfortuna...You are obviously smart and well spoken. Unfortunately, that's the kiss of death at SPS.Anonymousnoreply@blogger.com